NetEase Terms of Use
Last Updated: December 15, 2024
IMPORTANT NOTICE: THESE TERMS REQUIRE DISPUTES, CONTROVERSIES, AND CLAIMS BETWEEN YOU AND NETEASE TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT. ALL DISPUTES WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION. PLEASE READ SECTION 11 CAREFULLY.
1. Introduction
Thank you for using NetEase's products and services. These Terms of Use ("Terms") reflect the way NetEase's business works, and defines our relationship with you as you interact with our products and services.
- About Us: Your relationship is with the publishing entity for the Services and Software you use.
- Age Requirement: If you are a "Minor" under 18, you must have your parent or guardian's permission to use certain restricted features.
- Privacy Policy: Your access and use of the Services is subject to our Privacy Policy.
2. Accounts
You will make necessary efforts to protect your account information and keep it confidential. You may not share, sell or transfer your account. If you access the Services using a Third-Party Account (e.g., Apple, Discord, Facebook, Google), you should comply with their respective terms of use.
3. Services & License
Subject to your compliance with these Terms, we grant you a personal, revocable, non-assignable, non-transferable, and limited license to install, access, and use the Services and Software.
Restrictions: You must not: (1) host or stream the Services; (2) allow unauthorized third parties to access the Services; (3) circumvent technological measures; (4) adapt, modify, reverse engineer, or decompile the Services or Software; (5) duplicate, rent, sell, or transfer your rights in the Services.
4. User Conduct and Content
You are responsible for any and all Content that you may provide via our Services. By using our Services, you agree that you will NOT:
- Provide any Content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, or promotes hate.
- Use cheats, automation software (bots), hacks, mods, or unauthorized third-party software.
- Use our Services for commercial purposes or in a way that ruins fair play.
- Attempt Real Money Trading (RMT) for Virtual Goods or Virtual Points.
- Impersonate any person or entity.
5. Virtual Points and Virtual Goods
The Services and Software are not being 'sold' to you; you have no ownership or proprietary interests in them. Virtual Points and Virtual Goods have no real-world monetary value and cannot be sold, traded, transferred, or exchanged for money outside of expressly permitted marketplaces.
6. Updates and Beta Version
We are constantly improving the Services, so we may update them from time to time, which may block your access temporarily or modify gameplay. If the Software is a "beta version", gameplay data may be modified or deleted without liability.
7. Disclaimer and Limitation of Liability
The Services and Software are provided "AS-IS". The NetEase Entities disclaim all warranties, express or implied. We are not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits or data.
8. Breach and Indemnification
If you breach these Terms, we may take actions such as: removing your Content, restoring gameplay data, restricting access, terminating your right to use the Services, or taking legal action. You agree to defend and indemnify NetEase Entities against any claims arising from your breach.
9. Intellectual Property
NetEase retains all right, title, and ownership in the Services, Software, and all associated data. The Work is protected by international intellectual property law. If you believe your copyright is infringed, please submit a DMCA notice to our copyright agent.
10. Payment & Refund Policy
UNLESS OTHERWISE PROVIDED IN THESE TERMS OR REQUIRED BY APPLICABLE LAW, ALL PURCHASES WITHIN OUR SERVICES ARE FINAL, NON-REFUNDABLE, AND NON-CANCELLABLE.
Specific refund rights may apply depending on your region (e.g., 14-day cancellation right in the EEA/UK for unused digital content).
11. Dispute Resolution & Governing Law
- EEA, Switzerland, UK: Governed by the laws of England and Wales.
- North America: Governed by California law. Arbitration administered by NAM.
- Rest of World: Governed by the laws of Singapore. Arbitration administered by SIAC.
We encourage you to contact our customer support team first to resolve issues informally. Any unresolved disputes will be subject to binding arbitration, and you waive the right to a class-action lawsuit or a jury trial.
12. Miscellaneous & Contact
These Terms set forth the entire agreement between you and us. If any provision is held invalid, the remainder will continue in full force. For any questions, please contact us via the in-game customer services or on the official websites of our Services.
By continuing to use our Services, you agree to these Terms of Use.